Who we are

Knowledge Technology Ltd is an IT Service Management consulting company providing a structured, pragmatic, results-oriented approach to defining, integrating, implementing and managing business-focused IT services.  Our consultancy is based on ITIL (IT Infrastructure Library) which is the ICT industry best practice for “IT Service Management”.

Delivered by experienced service management specialists, our consulting offerings encapsulate the entire service management lifecycle, from planning service management improvements to ongoing support for established initiatives. Our consultancy and training is based on the latest ITIL Version 3.

We also offer consultancy in ISO/IEC 27001/2 which is the ISO standard for Information Security

Team Building

We also offer TEAM BUILDING exercises based on ITIL.  We have team building exercises for ICT Staff to enable them offer quality services according to ITIL.  We also have team building exercise for ICT Users and ICT Staff to develop excellent working relationship between ICT staff (Service Providers) and ICT Users (Consumer/Customers for ICT Services).  These team building exercises focus on Attitude, Behavour and Culture which research has established are key impendiments to realising IT value in organisations.  Whereas, ITIL is the "Best Practice" for IT Service Management, our team building exercises focus on "Worst Practices" based on attitude, behavour, and culture - and learn how ITIL and COBIT frameworks can assist your organisation to realise ICT value and address ICT related risks.  For successful implementation of ICT projects and ICT Change Management you need our ITIL based team building which addresses the worst practices which are causes of 70% of ICT risks. More information........

Software Solutions

We have software to enable you computerise your ICT operations according to ITIL.  Our software is ITIL compliant.  Call us today for a demo on ITIL based package to enable your efficient and effective delivery quality IT services.  The package integrates IT Service (Help) Desk, Servive Level Agreements (SLAs), Service Catalogue, and Configuration Management Database (CMDB).  A well designed CMDB is the heart of successful ITIL implementation.

DIT

We are registered with Directorate of Industrial Training (DIT) as a Management and Supervisory Training Provider.