ITIL Foundation V3 Course

IT Infrastructure Library (ITIL) is a collection of Best Practices for effective and efficient management and delivery of IT services to business. This exciting 3-day course introduces learners to the lifecycle of managing IT services to meet business expectations.  This course will position the student to successfully sit for the examination leading to ITIL Foundation Certification. These Best Practices are presented in a service lifecycle model, including Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.  These disciplines represent a service lifecycle framework that further enhances alignment of ICT to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

In this exciting and dynamic three-four days course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, and e-learning tools you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL v3 intermediate-level training courses.

ITIL v3 covers five core disciplines:

• Service Strategy
• Service Design
• Service Transition
• Service Operations
• Continual Service Improvement

These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

A one-hour mock exam will be held at the end of the course, in order to help participants in passing the ITIL Foundation certification exam.

What you'll learn

The following is what you are going to learn in three days:

• Service Management as a practice - to define service and to comprehend and explain the concept of service management as a practice.
• The Service Lifecycle - to understand the service lifecycle and explain the objectives and business value for each phase of the lifecycle.
• Service Strategy - covers processes, functions, roles and models including: Service Portfolio Management, Financial Management (IT), Demand Management, Service Models, Service Owner.
• Service Design - covers processes, functions, roles and models including: Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Security Management, Supplier Management, Design Manager, Service Level Manager.
• Service Transition - covers processes, functions, roles and models including: Change Management, Release and Deployment Management, Service Asset and Configuration Management, Service ‘V' Model, Change Manager, Service Asset Manager.
• Service Operation - covers processes, functions, roles and models including: Incident Management, Problem Management, Event Management, Request Fulfilment, Access Management, Service Desk, IT Operations Management.
• Continual Service Improvement - covers processes, functions, roles and models including: The 7 step improvement process, Plan, Do, Check and Act, Continual Service Improvement Model, Process Owner.

Software Solutions