ISO 20000

ISO/IEC 20000 is the International IT Service Management (ITSM) Standard. The delivery of IT services is critical for today’s successful business. ISO/IEC 20000, the new IT service management standard has been published to address this essential service provision. The implementation of IT Service Management (ITSM) is achieved by implementation of ITIL.

MEYCOR KNOWLEDGE PROVIDER (KP)

Meycor Knowledge Provider (KP) is useful in developing routines, processes, practices, standards and procedures as part of an implementation of ITSM. It supports the implementation of ITIL by:
• Managing creation, management, and distribution of documentation.
• Enabling the usage of questionnaires to assess the understanding of the implementation effort.
• Recording of incidents and issues during implementation of ITIL.